Active

Contract Opportunity

This is a sources sought notice only and it is not a solicitation announcement.
The purpose of this sources sought notice is to gain knowledge of qualified potential contractors and their socio-economic size classification in accordance with NAICS code 541519
NAICS Code 541519 Other Computer Related Services
Responses will be used by the Government to make appropriate acquisition decisions.
See the statement of work excerpt below.

Location where services shall take place:
Department of Veterans Affairs MINNEHAHA COUNTY
2501 W 22nd Street
Sioux Falls, SD 57105-5046
Excerpt from the statement of work:

Department of Veteran Affairs
Sioux Falls VA Health Care System
Sioux Falls, SD

In 2012, Sioux Falls VAMC installed the GetWellNetwork Interactive Patient Care (IPC) Inpatient system. The GetWellNetwork infrastructure and equipment was installed in 95 patient rooms. Sioux Falls VAMC requires renewal of service for the 95 beds as well as adding (23) additional locations. The system has now expanded to 70 VA hospitals nationally and has established Veteran-specific features and resources in the GetWellNetwork interactive patient care system. Lastly, GetWellNetwork provides interactive patient care solutions through evidenced based clinical pathway outcomes and web-based management and reporting tools.

Renewal of 95 existing Pathways license locations
Addition and implementation of 2 Pathways licenses for mobile IPADs
(2) iPADs with case and data package
Addition of 21 Basic licenses for outpatient locations (Software only, hardware and implementation will be a separate procurement)
Additional Swarm content package
System advisory and support services

4. INTERACTIVE PATIENT CARE SYSTEM

Contractors must be able to demonstrate all required characteristics exist in production and should specifically describe how the contractor s functionality meets each requirement.

4.1 Patient Experience Configurable for each individual patient
Internet Access
Browser must include zoom in/out capability (contractors should indicate which browser is utilized by their IPC System)
Patients must be able to register and log into the myHealtheVet Patient Portal.
Internet content must be filtered by the vendor using a proxy server
Vendor must provide the internet circuit.
Games - Both pre-loaded and internet based games should be available within the IPC System.
Entertainment Movies - 40 entertainment movies should be made available on the IPC System. At least 8 movies should be rotated quarterly with new movie titles.
Shopping Options - Shopping options should include internet based shopping options as well as custom shopping content pages created for services like the Patriot Store.
Multi-language Capability - System should be capable of providing at least 2 language options (English and Spanish).
Language preference shall be configurable by the patient within the IPC System, automatically through language preference within VistA/CPRS, and by staff within the management console.

4.2 Patient Experience Configurable for each individual patient
Patient Experience focused on Outcomes patient experience should have gamification functionality to show patient tasks they've completed and remaining unfinished tasks
IPC System should be customizable to the patient at each location based on information received through the VistA/CPRS interface
IPC Vendor must offer the ability for patients to interact with the software using assistive adaptor technology such as sip and puff controls.
Low Visibility Experience with Screen Reader technology for blind Veterans
4.3 Patient Education
Staff educators must have the ability to preview potential supplemental content from education content providers through vendor s web portal.
Patients should be able to access on-demand VA owned/contracted education content
Contractor shall provide at least 650 education videos with the IPC Licenses
Content includes veteran specific education content from third party content vendors (including peer-peer content offerings); a list of content partners included with the IPC license should be included.
IPC System should be able to provide a customized education library for each patient. The customized patient library must be capable of being populated through:
Management Console
VistA/CPRS Interface
Staff Only Section of Patient Experience

4.4 Patient Alerts - Overlaid on top of TV Program or Movie
The size and shape of patient alerts should be configurable to overlay on top of television content and shall not take up the entire TV screen, switch channels, or TV inputs.
Alerts should be configurable within a management console control panel accessible by VA staff.

4.5 Web Based Management Console
Executive / Administrative Reporting within the management console
Real-Time Summary Dashboard with unit/date range filter capabilities showing utilization, Patient Satisfaction Levels, Comments, and Service Requests within the management console
Real Time System & Content Changes within the management console
Patient Profiles showing education completion, satisfaction, and discharge readiness within the management console

4.6 Patient Feedback Capability
Patients should be able to access survey questions in on-demand menu
IPC System shall be able to prompt patients without taking them completely off their screen to provide feedback at pre-programmed days/times.
Questions should be capable of being limited based on patient admission/discharge so as not to over prompt a single patient.
Feedback questions shall be able to be customized by unit.
Negative feedback should be sent to Staff immediately by email or communication device.
Web-Based Reports should be available through the management console with a summary patient satisfaction dashboard filterable by unit/date range.
Follow up questions should be capable of dynamically changing based on patient s response to a previous question.

4.7 Content Flexibility
Ability to configure IPC system with custom on-demand and alert content with VA initiatives and content (ie. Whole Health Model of Care)

4.8 Client Community Website
Contractor should include unlimited user access to a contractor managed IPC community website for sharing of IPC implementation best practices. Community website should be dedicated to VA clients.

4.9 Staff to Patient Messaging
Ability for staff to send one-way messages (customizable canned or free text) to the patient from the management console.

4.10 Patient Portal
Contractor must have capability to allow patients to login into the patient portal (My HealtheVet) in the hospital and at home to access education content assigned specifically to them in any previous VA encounter with the vendor s inpatient or outpatient IPC system (potential future add on; not required to be included in this PWS).

4.11 VistA/CPRS Interfaces (Not included in Basic License locations)
Interfaces must include:
Admissions, Discharge, and Transfer (ADT) Interface (from VistA)
Education Orders (from VistA/CPRS to IPC System) Interface
Education Results (from IPC System to VistA/CPRS) Interface
LDAP (Management Console Login) Interface
Medications Interface
Dietary Interface (if the medical center has installed the appropriate dietary system prerequisites)
Clinical Communication Device Interfaces (e.g. Vocera)

VistA/CPRS Interface with simultaneous Internet Access from the IPC System patient experience
Describe and provide a network diagram demonstrating their system s capability to provide patients with internet access while interfacing with the VistA/CPRS.
Vendor must provide OIT Enterprise approval documentation for network design proposed.

4.12 Nursing Tools at the bedside
The IPC System should offer clinical tools at the bedside that complement nurse/physician workflow at the bedside.
Nursing bedside login to quickly view education completion without having to review CPRS documentation
Nursing bedside login to start patient facing workflows
Nursing bedside login to view and customize generic images to save to the patient s personalized education menu

Deliverables:Â
Content design: This solution shall be designed to reflect how the Medical Center operates and fully customized to our specifications. The system must be built and implemented such that it reflects the values, goals, and objectives of the Medical Center. The leadership and staff of the Medical Center, as primary stakeholders, are critical to ensuring that this solution meets all of their criteria. While overall project management will be handled by the contractor, decisions of the Medical Center stakeholders will drive the design of each of its individual components. The Contractor shall develop the menu options and programming in accordance with the facilities decisions. The Contractor shall discuss IPC with the medical center leadership team and guide them in selecting three key outcome (i.e. performance improvement) priorities to be achieved through the implementation of the IPC program.

The IPC functionality, menus, interfaces and content shall be defined and configured to drive the outcomes sought by the organization.

One year software licenses: Beginning at the time of system acceptance by the Government (date of approval for 1st bed in 1st unit to go-live), a one-year license for all software. The Contractor shall provide software licenses for operation of the software provided in the base period of the order. These licenses include the individual license for the IPC System at each television location.

Contractor will be responsible for procuring and managing the installation of all equipment, parts, software, and software licenses to complete installation.
5. INTERACTIVE PATIENT CARE ADVANCED PATHWAY SOFTWARE UPGRADE (Not included in basic license locations)
The Contractor shall provide, install and configure a software upgrade to provide advanced functionality that will prompt and engage the patient proactively in their care process according to algorithms that provides different alerts and/or content based on patient actions taken within the IPC system or clinician actions in the management console or nursing tools.

Contractors should specifically describe how the contractor s functionality meets each requirement.

Patient Pathway Workflow Engine Capability
IPC System must be capable of engaging patients within existing clinical workflows. Contractors should provide sample workflow diagrams
Workflow engine must be customizable and capable of alerting patients based on multiple triggers (admission, date, time, gender, patient interaction, medication, diagnosis, nursing trigger in nursing tools). Alerts must allow for branching with branching logic capable of delay between alerts.
Based on patient interaction/responses to workflow alerts, the workflow engine must be able to follow up with various and multiple automated actions customized to the clinical workflow.
Vendor workflow engine must be capable of allowing government to customize and create additional patient workflows. Provide a list of the current Pathway templates included.

Deliverables:Â
Content design: This solution shall be designed to reflect how the Medical Center operates and fully customized to our specifications.

One year software licenses: Beginning at the time of system acceptance by the Government (date of approval for 1st bed in 1st unit to go-live), a one-year license for all software. The Contractor shall provide software licenses for operation of the software provided in the base period of the order. These licenses include the individual license for the IPC System at each television location.

Contractor will be responsible for procuring and managing the installation of all software licenses to complete installation of the upgrade.
DIGITAL WHITEBOARD LICENSES (Not included is basic license locations)
The Contractor shall provide, install and configure an Interactive Digital Patient Facing Whiteboard on the patient television.
Contractors should specifically describe how the contractor s functionality meets each of the requirements:

Interactive Digital Whiteboard
The Interactive Digital Whiteboard should replace the patient whiteboard in the patient room. Provide screenshots.
Digital Whiteboard should be a dedicated Whiteboard User Experience and not a content page within the standard IPC System User Experience.
Digital Patient Whiteboard should include the Staff assigned to the patient, ability to ask questions and see a log of the questions asked, staff visit tracker, Patient Schedule, Patient Tasks, Patient Goals, Clinician notes to the patient, Patient Journal, and Patient Friend/Relative Contact Information. Patient and Staff should have the ability to hide or disable content respectively. The management console should provide the ability to update individual whiteboards or bulk update a group of Digital Patient Whiteboards.
Patient tasks in whiteboard should be able to be manually created in management console or automatically assigned based on pathways.
Digital Whiteboard should have ability to shrink the TV picture in order to display key whiteboard information on TV screen at all times or when called up by clinicians (configurable by the medical center).
Deliverables:Â
The functionality, menus, and content shall be defined and configured to drive the outcomes sought by the organization.
One year software licenses: Beginning at the time of system acceptance by the Government (date of approval for 1st bed in 1st unit to go-live), a one-year license for all software. The Contractor shall provide software licenses for operation of the software provided in the base period of the order. These licenses include the individual license for the Digital Whiteboard at each television location.
IPC SYSTEM ADVISORY/SUPPORT SERVICES
The Contractor shall provide system support throughout the term of the software licenses including remote help desk support and regional client support management to both end-users and VA personnel. Support will include routine system updates and 24x7x365 Help desk support provided remote through the vendor call center. Contractor will provide a regional support team responsible for the overall success of Interactive Patient Care at the medical center. At a minimum, the regional support team should include Clinical, Technical, and Operational Support Resources. IPC Advisory Services staff will work with leadership on outcome priorities and staff on workflow design projects, provide staff and patient training, and work with the Medical Center on content updates.

Deliverables:
IPC System Advisory/Support Services

IPC INTERNET SERVICE
The Contractor shall provide Internet Service to support the IPC System at each facility. Internet service should be used by contractor for remote support and for use by patients within the IPC System.

Deliverables:
Internet Service for IPC System

After a review of the responses to this notice, a solicitation announcement may be posted to Contract Opportunities. A response to this notice is not an adequate reply to the forthcoming solicitation.

To reply to this Request for Information, email this completed document to the following;

Scott Morrison
Contract Officer

Email: scott.morrison2@va.gov
Please fully complete each section of the survey below.

Company Name: _____________________________________________________________

Company Address: ___________________________________________________________

SAM UEI Number: _____________________________________________________________

Point of Contact: ____________________________________________________________

Phone Number: _____________________________________________________________

Email Address: _____________________________________________________________

Socio-economic Classification in Accordance with NAICS Code 562112: (check all that apply)

Small Business
Service Disabled Veteran Owned Small Business (SDVOSB)
Verified SDVOSB by www.vip.vetbiz.gov
Veteran Owned Small Business (VOSB)
Verified VOSB by www.vip.vetbiz.gov
Small Disadvantage Business
Women-owned Small Business
Economically Disadvantaged Small Business
HUBZone
8(a) Certified

You may attached a Capability Statement or provide a brief: __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________


DISCLAIMER
This RFI is issued solely for information and planning purposes only and does not constitute a solicitation. All information received in response to this RFI that is marked as proprietary will be handled accordingly. In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Responders are solely responsible for all expenses associated with responding to this RFI.

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